We're Here to Help
Answers to the most common questions about your set, and where to go if you need help with your order.
Frequently Asked Questions
What is included in my ZHERGA set?
Nine pieces: three book-shaped cutting boards (Cheese & Bread, Fruits & Vegetables, Meat & Fish), one wooden display stand, one serving board and four cheese knives. See every piece in Get Started.
How should I clean the cutting boards?
By hand, with warm water and a little mild soap. Never leave them to soak, towel-dry them right away and let them air-dry standing upright. The full steps are in the Care & Cleaning Guide.
Can I put them in the dishwasher?
No. None of the pieces should go in the dishwasher. Heat and long wash cycles can damage wood.
Why does my board have a different grain pattern?
Each piece is made from natural wood, so grain, color and small natural marks vary. That's part of what makes your set unique. If you notice a crack or split, see the question about damaged items below.
How should I store the boards?
Once they are completely dry, keep them upright in the wooden stand, on a dry surface away from the sink and from heat.
Can I prepare raw meat on the designated board?
Yes. The Meat & Fish board is meant for raw meat, poultry and fish. Wash and sanitize it after every use, and keep raw food away from the other boards. Read the food safety tips.
How do I clean the cheese knives?
Wash them by hand with warm water and a little mild soap, dry them straight away and keep the wooden handles out of standing water.
What should I do if an item arrives damaged?
Please don't use a damaged piece. On the Amazon marketplace where you bought the set, open Your Orders, select the order and choose the option to return or replace the item, or to get help with the order. See the steps for your country.
What should I do if an item is missing?
First, check all of the packaging, including any inner padding. If a piece is still missing, open the order in Your Orders on Amazon and choose the option to get help with the order or contact the seller. See the steps for your country.
Where can I find product information?
Product Info lists every piece in your set with its dimensions, along with care and usage guidance.
Need help with your Amazon order?
For anything related to your order, such as delivery, returns, replacements or missing items, Amazon's order tools are the quickest route. Choose the marketplace where you placed your order.
Where did you order?
United States Amazon.com
- Sign in to your Amazon account.
- Go to Returns & Orders (also called Your Orders).
- Find your ZHERGA order and select it.
- Choose the option that fits, such as returning or replacing an item, getting help with the order, or contacting the seller.
Canada Amazon.ca
- Sign in to your Amazon account.
- Go to Returns & Orders (also called Your Orders).
- Find your ZHERGA order and select it.
- Choose the option that fits, such as returning or replacing an item, getting help with the order, or contacting the seller.
Australia Amazon.com.au
- Sign in to your Amazon account.
- Go to Returns & Orders (also called Your Orders).
- Find your ZHERGA order and select it.
- Choose the option that fits, such as returning or replacing an item, getting help with the order, or contacting the seller.
Menu names can vary slightly between marketplaces, the app and the website. We'll never ask for your Amazon password or payment details.
Contact Support
For product questions not answered here, you can reach us through the seller contact option on your Amazon order page.
Amazon, Amazon.com, Amazon.ca and Amazon.com.au are trademarks of Amazon.com, Inc. or its affiliates. ZHERGA is an independent brand and is not affiliated with Amazon.